Privacy policy

Privacy Policy

Last updated: September 16, 2026

At Pinabel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• Device, browser, IP address, and website usage information
• Communications you send to us
• Marketing preferences

Payment information is processed through our payment providers. We do not directly store complete payment card details.

How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order and tracking information
• Process returns and refunds
• Communicate with you about your order
• Provide customer support
• Detect and prevent fraud or misuse
• Improve our website, products, and services
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law and according to your preferences

Shopify and Service Providers

Our store is hosted on Shopify. Shopify processes certain personal information to provide the ecommerce services that allow us to operate our store.

We may also share information with service providers that help us operate our business, including payment processors, shipping and fulfillment partners, suppliers, analytics providers, marketing providers, and customer-service providers.

We disclose only information reasonably necessary for these providers to perform their services, subject to applicable law.

International Orders and Data Transfers

Because Pinabel operates an online store serving customers in multiple countries, personal information may be processed or stored outside your country of residence.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

Cookies and Similar Technologies

Our website and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, measure performance, prevent fraud, and support advertising and marketing where permitted.

Depending on your location, you may have options to manage or withdraw consent for certain cookies through the privacy or cookie controls made available on our website or through your browser settings.

Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions, or offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Your Privacy Rights

Depending on where you live, applicable law may give you certain rights regarding your personal information, which may include the right to request access, correction, deletion, restriction, portability, or information about how your data is used.

You may also have the right to withdraw consent or object to certain processing where applicable.

To exercise a privacy right, please contact us using the contact information available on our website. We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Children’s Privacy

Our store is not intended for children who are not legally able to enter into online purchases in their jurisdiction without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Pinabel is not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last updated” date where appropriate.

Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact Pinabel through the Contact page on our website.