Shipping policy

Shipping Policy

At Pinabel, we are committed to making your shopping experience as smooth and reliable as possible. We work with trusted suppliers and shipping partners to deliver orders to customers in the countries and regions available at checkout.

Order Processing

Orders are typically processed within 1–4 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

Once your order has been shipped, tracking information will be provided when available. Please allow a few days for tracking information to begin updating after shipment.

Estimated Delivery Times

International orders typically arrive within 7–20 business days after shipment, depending on the destination, shipping carrier, customs processing, and other factors.

Delivery times are estimates and are not guaranteed.

During holidays, promotional periods, severe weather, customs delays, carrier disruptions, or other circumstances outside our reasonable control, delivery may take longer than expected.

International Shipping

Pinabel ships to the countries and regions available during checkout.

Some products may be shipped directly from our international suppliers or fulfillment partners. Because we work with multiple fulfillment locations, products from the same order may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise clearly stated at checkout.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically shown and collected during checkout, they are not included in the product price and may be the responsibility of the recipient.

Customs rules and charges vary by country and may change. Pinabel does not control charges imposed by customs authorities.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Tracking Your Order

When tracking information is available, it will be provided after your order has shipped.

Please note that tracking information may take several days to update after the carrier receives the package.

If your estimated delivery period has passed and your order has not arrived, please contact Pinabel through our Contact page and include your order number.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped, but once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Pinabel cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable law.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the relevant pickup location.

You may also contact the shipping carrier for additional information.

If the package still cannot be located, please contact us with your order number and shipping information so we can review the situation.

Returned-to-Sender Packages

Packages may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect a package, incorrect contact information, or other delivery-related circumstances.

If this happens, please contact Pinabel so we can review the available options based on the circumstances.

Additional shipping charges may apply for reshipment when the return was caused by incorrect customer-provided information or failure to collect the shipment, to the extent permitted by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when relevant.

We will review the case and provide an appropriate solution in accordance with our Refund Policy and applicable consumer protection laws.

Delays Outside Our Control

While we make reasonable efforts to deliver orders within the estimated delivery period, delays may occur due to customs processing, carrier disruptions, weather conditions, holidays, high-volume periods, strikes, governmental actions, or other circumstances outside our reasonable control.

If your shipment experiences an unusual delay, please contact us and we will make reasonable efforts to investigate the shipment with the relevant carrier or supplier.

For questions about shipping, tracking, or an existing order, please contact Pinabel through the Contact page on our website.

Please include your order number whenever possible so we can assist you efficiently.

Nothing in this Shipping Policy limits any rights available to customers under applicable consumer protection laws.