Refund policy
Return & Refund Policy
At Pinabel, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will be happy to assist you.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging and accessories, where applicable.
To request a return, please contact us through the Contact page on our website before sending the item back. Please include your order number and the reason for the return.
Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number along with clear photos or other relevant information.
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable solution.
Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened or used.
Personalized or custom-made products may also be non-returnable unless they arrive damaged, defective, or incorrect.
Please contact us before purchasing if you have questions about whether a particular product can be returned.
Return Shipping
Unless required otherwise by applicable law, customers may be responsible for return shipping costs when returning an item because of a change of mind.
If an item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate solution in accordance with applicable law.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges, if any, may be non-refundable unless required by applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
International Orders
Return procedures and available options may vary depending on the customer’s location.
Nothing in this policy limits any mandatory consumer rights or statutory rights available to you under the laws applicable to your purchase.
Contact Us
If you have any questions about a return, refund, damaged product, or your order, please contact Pinabel through the Contact page on our website and include your order number whenever possible.